|
**
I would like to take this opportunity to personally thank all of you at AAXA who
made our seemingly impossible task of closing on time, go very smoothly. Thank
you very much for all your efforts and making it possible for us to own our
home without any hitches. I hope that in future we get more opportunities to
work with each other and I will certainly reccomend everyone I know about your
company and teh great rates you offer.
Sangeeta –
Plano,
TX
**
You have set the benchmark, not just for customer service but unrivaled value
and honesty, hard to find in this day and age.....The average consumer may not
know that a low percentage rate coupled to a high APR equates hidden costs for
example. With all the noise out there and all the unneceessary hype, it
presents a challenge that I am sure that you are familiar with. Everyone
reputes to have the lowest rate! Just like they have all of the above, only
they don't and you do.
Robert –
Gainsville,
Texas
Read the entire letter.
**
You have great people in your organization. My initial fear was unfounded.
Everything on AAXA's end was flawless. My real estate agent tried to sway me to
a local bank, saying that we'd have more "clout" to get things done on time if
we stayed with a local lender. Well, that "clout" wasn't needed, and it would
have cost me a ton of money (0.5% difference over 30 yrs). Thank you Thank you
Thank you
Mary –
Coal Valley,
Illinois
**
The whole process was well done. It was the 1st time I have felt comfortable and
not taken advantage of. Our AAXA Loan Advisor did a great job of putting us at
ease!
Donald –
Eureka,
MO
**
This is my second mortgage transaction through AAXA and it has been great each
time. Our AAXA Loan Advisor was very customer focused and helpful throughout
the process.
Michael –
Spring,
TX
**
My AAXA Loan Advisor and Loan Coordinator made me feel like a priority where my
finances were concerned. I definitely plan to contact AAXA again for a
refinance.
Kimberly –
Silver Spring,
MD
**
I was pleased with the polite efficient attention without being "fast talked"
into anything. Thanks, AAXA!
Ronald –
Litchfield,
CT
**
I have been very satisfied with this experience... extremely competitive rates
and fees drew us to AAXA... honest professionalism kept us. Our AAXA Loan
Advisor and Loan Coordinator are patient, straightforward, and excellent
representatives of your business. I highly recommend your service.
Joel –
Houston,
TX
**
Working with AAXA was a very positive experience. My AAXA Loan Advisor and Loan
Coordinator were very professional - some other large lenders, surprisingly
were not. I would highly recommend AAXA to anybody looking for a mortgage.
Andrew –
Schofield,
WI
**
I discovered AAXA thru research, and not thru referral from anyone. As such I
was very skeptical when I initially called. However, I immediately realized
that this company is real. First impression is everything, and my AAXA Loan
Advisor was honest, knowledgeable, courteous, and trustworthy. Then along the
process, I met my AAXA Loan Coordinator and he exhibited the same qualities. He
was eager to help and I felt they both had my best interest at heart. They are
invaluable assets to your company and I would recommend AAXA in a heartbeat.
Thank You for making the loan process so easy, streamlined, and efficient. And
a special Thanks to my Loan Advisor and Loan Coordinator. Their help and
support is very much appreciated.
Mohamed –
Charlotte,
NC
**
I have owned and mortgaged at least ten homes over the last thirty years and
can't remember any mortgage company that provided a better full service package
than AAXA. From paperwork to people you have it covered. I appreciate the
dedication of your staff.
Peter –
Charlotte,
NC
**
This is the third time that I have financed or refinanced a mortgage loan
through AAXA. I keep coming back to AAXA because of your highly competitive
rates and easy application process. Our AAXA Loan Advisor worked hard to build
a relationship with us by providing truly excellent customer service.
Throughout the application and approval process, he consistently gave us value,
choices and lots of attention, and was also responsive to our realtor. When we
finally reached settlement, he called us on our cell phone to ask whether there
were any questions he could answer for us regarding the loan charges on the
settlement statement. This level of customer service, on top of your
competitive rates, makes AAXA a superior choice over local lenders, and, just
simply, very nice to work with. We look forward to working with AAXA again in
the future.
Lynn & Christopher –
Arlington,
Virginia
**
I just wanted to drop you a note to thank you for making the refinancing process
a good experience for me. I had told you when I first called that I had just
come from one of your competitors and had a poor experience, and hoped you
could turn it around for me. You did just that. It could not have gone any
better.
The package you put together was very competitive—in fact the title company
thought it was amazing. You made the experience a real pleasure by being
available to answer any questions I had and processing the loan in a timely
manner.
I won’t hesitate to refer others to you.
Nathan –
Austin,
Texas
**
I don't think I dropped you a note of thanks for the friendly and professional
way you handled my recent mortgage. I was a little concerned doing this over
the Internet, but you converted me. The closing lawyer and real estate agent
were also impressed with how smoothly everything went. Most impressive is how
you both handled the surprises that come up with every mortgage. I've had five
mortgages and there's always something that crops up and muddies the works, but
this was the smoothest I've ever been through. Thanks again and I'll be sure to
recommend you to others.
Jim –
Wilmington,
Massachusetts
**
Okay, I can finally get around to some of those details I let slip while
unpacking/setting up my new home! First
and foremost, I want to thank you for all you did in securing me a great
interest on my home loan. Your professionalism and willingness to answer
questions and go 'that extra mile' during my mortgage process are truly
commendable. I will DEFINITELY keep your card handy and pass on to anyone
looking for a home loan.
Pat –
Lemont,
Illinois
**
Recently I secured a home mortgage through AAXA. I'd like to
thank my Loan Advisor for his attention to detail and prompt service. He kept
me informed and also reminded me that he worked for ME and would not take any
action that I did not approve of. His "above average" performance contributed
to my ability to make the deal work. Many thanks to him and to AAXA for your
efforts!
Larry –
Chapel
Hill,
North
Carolina
**
Just want to say thanks for a job well done!
No last minute surprises, and no glitches or anything else. We went to the
table and everything was right! That's
a credit to you. Good job!
Jim –
Bradywine,
Maryland
**
I am writing because I just have to tell you about the
EXCELLENT customer service displayed by my Loan Coordinator. I can not even
begin to praise her enough. She showed commitment that is rare these days; her
customer service skills are exemplary. Because of her efforts, I have continued
to recommend your company to others purchasing a home. If everyone at your
company is as good as her, you must really work with an outstanding team.
Thanks for your help as well on finding me what I thought was
the best rate on the market based on the other rates I had been quoted. Take
Care.
Michelle –
Novi,
Michigan
**
The closing went through very smoothly on Friday. I want to
thank you for all of your dedication and hard work in getting this loan
together by the end of July. When we started in early July, I was doubtful that
this could be accomplished with having to get information from so many other
parties, but your efforts made this happen. It was a pleasure to work with you.
You were very courteous and customer oriented and obviously you achieve
results. I truly thank you for all you did.
Cory –
Columbia,
South Carolina
**
I will always do business with you.
Miles –
Clinton,
Connecticut
**
I just wanted to take a moment and thank you for the
exceptional service we received from you to find, lock-in and process our loan.
This has been my best experience yet with AAXA. I cannot see going to another
broker if we should purchase any other property in the future.
Thank you again for running things so smoothly and addressing my questions so
completely and quickly.
It’s been a pleasure working with you.
Bradford –
Alexandria,
Virginia
**
We just went through the process of purchasing a home for the
third time. It was our first experience with AAXA and with a mortgage over the
Internet. We were more than impressed, despite our initial skepticism. A friend
recommended AAXA to us. The personal communication via e-mail, phone, and fax
was excellent. We actually had better communication than with our local
realtor, who was excellent and lived on the same street.
AAXA was very professional and efficient, explaining everything at our level
the whole way through. They found a combination of a 5-1 ARM and home equity
loan that put us in a far better financial situation (short and long term)
versus the 30-year fixed-rate loan we originally requested. There were no
unexpected charges or hidden “catches”.
AAXA’s in-house underwriting, closing, and funding departments truly improved
processing compared to our last two experiences with other companies. We were
told your simple philosophy is to have an efficient business providing low-rate
loans to low-risk people in high quantities. Well, it obviously works, or we
wouldn’t be writing this testimonial!
We did hit one snag relating to an inaccurate appraisal, which could have cost
us our locked rate due to the deadline. AAXA quickly helped rectify the
problem, directly dealing with those involved, saving the day. They burned the
candle at both ends a few nights, and we are extremely grateful.
We will not use any mortgage company other than AAXA in the future. Thank you
for everything!
Kurt & Chris –
McKean,
Pennsylvania
**
We just today closed on a new loan for our home. We found AAXA
by checking out websites. We spoke to several companies and many were very
pleasant and anxious to service us however your loan advisor stood out from the
others.
From our first telephone conversation, we found him to be very patient
answering all our questions. His explanations were clear and concise. He walked
us through the entire loan process, and we also were able to get the loan at
the interest rate we wanted.
During the past month, we have had to call upon our loan advisor several times
with various questions. If he wasn’t reachable when we called, he called us
back in a very short time frame. He intervened on our behalf more then once. He
made the whole loan process proceed smoothly and without incident.
If our loan advisor is a typical representation of the employees at AAXA
Discount Mortgage Inc, then your company is in good hands. We are very
satisfied with the service we received and will recommend AAXA to friends.
Don & Debra –
East Stroudsburg,
Pennsylvania
**
My husband and I recently worked with AAXA in getting
mortgages for our new house and I wanted to let you know how pleased we were
with the level of service we received. Our loan advisor kept us informed and
always answered all of our questions, was prompt in returning phone calls &
emails, worked hard to get us the "best rates", did not give us any surprises
and lived up to every word they told us, was always pleasant and accommodating,
and put in significant time and effort in getting our loans closed and funded,
especially at the very end when things got a little crazy with the banks that
assumed our mortgages. And, the day of our closing, he went above and beyond
what I would consider "normal" job responsibilities by handling all of the
last-minute snags and taking all of our many phone calls while he was home sick
with the flu...all with his same friendly attitude and no complaints on his
end.
It was truly a pleasure working with AAXA and as a result, if/when we have
friends/family members who are looking for a mortgage, we will highly recommend
AAXA.
AAXA really did a great job and in the competitive mortgage brokering market,
it was very refreshing to work with people who were so sincere and
professional.
Tracey –
Darien,
Illinois
**
AAXA made this experience less stressful and things went very
smoothly.
Justin –
Wilmington,
North Carolina
**
If I ever need to finance another home, I will certainly call
on AAXA again. I will be hard pressed to find better people to work with. They
were efficient, professional, and a pleasure to deal with.
Roy –
Southport,
North Carolina
**
At first I was skeptical of the idea of doing business with a
mortgage company so far away from Utah but the whole process was excellent from
start to finish.
Brandon –
Salt Lake City,
Utah
**
I was extremely satisfied with my AAXA loan advisor. They and
their processing team did an excellent job with the loan process. High energy
and corporative, easy to work with them.
Matthew –
Troy,
Michigan
**
Our AAXA loan advisor was a friend from day one. He answered
questions and concerns promptly and completely.
Daniel –
Richmond,
Indiana
**
Greetings Willard,
I am writing this email to thank you for your assistance with the loan you
processed for me last month. I did not want to tell you this while I was in the
loan process with you; but I had done a good deal of loan shopping just before
I found your company as well as during our loan process. My realtor recommended
a local lender that she had referred many clients to; and she also encouraged
me to shop around and get quotes from several other lenders. Therefore I
received quotes from several lenders including Bank of America, ELoan,
Countrywide, and Washington Mutual. Although several of these lenders promised
to have the best rates I was able to get the lowest rate without paying points
from you. I also found your service to be superior to the other lenders I dealt
with. I must say that I was a little sceptical initially. However after reading
your Bio, the helpful tools you sent me to understand the loan process in
laymen terms, and speaking with you on the phone, I felt the experience was
unmatched. Upon closing on our new home I can say that this was the smoothest
loan process I have ever experienced. I look forward to working with you again
on future loans. I have also recommended you to a couple of fiends I have that
are currently shopping for new homes.
FYI - Michelle and I love our new home. Thanks again for all of your help.
Kind Regards,
Jeff –
Carlsbad,
California
**
This was the most painless application process we have
experienced over the course of 4 home purchases. Not only was our AAXA Loan
Advisor knowledgeable, but we went above the call of duty on two occasions when
he came to our home to meet with my wife and I, and also out realtor. AAXA is
commended and recognized for their professionalism, knowledge, perseverance and
commitment to customer satisfaction.
Ronald -
Wilmington,
NC
**
I would like to take this opportunity to share what a pleasure
it was to work with AAXA on my recent loan for a home purchase in Chanhassen,
MN. My Loan Advisor was friendly, very informative, quickly earned my trust and
confidence. He achieved this by being genuine and taking the time to thoroughly
answer all of my questions. Because of this, I will definitely refer others to
AAXA for the great service and rates.
Justin –
Chanhassen,
MN
**
I want to thank you for your professionalism and for working a
very good deal for me. It was a pleasure to work this way and a refreshing
change from the normal onerous mortgage process. I will assuredly recommend
AAXA to friends and colleagues as the need arises.
Ed –
Greensboro,
NC
**
My AAXA Loan Advisor ROCKS! This is my sixth home purchase in
15 years and I have never had such a delightful experience as I have with AAXA.
My Loan Advisor made the process painless, was always there to answer
questions, and delivered on his commitments.
Doug –
Spartanburg,
SC
**
Our AAXA Loan Advisor was always available, was always very
courteous and always got documents to us in a timely fashion. Our closing went
without a hitch, with no surprises and no hidden fees. He even convinced our
“old fashioned country boy” Realtor that internet based lenders are not all
bad. Plus on top of the great service, our Loan Advisor managed to get us a
great rate. We’re very happy with AAXA.
Brenda –
Charleston,
SC
**
My AAXA Loan Advisor did an excellent job. He was on top of
everything, coordinated well with the attorney, insurance, underwriter, etc.
Very easy from start to finish.
Woodrow-
Gastonia,
NC
**
AAXA achieves the goal of customer satisfaction because your
rate and cost is lower than most other mortgage companies, and equally
important, your service is excellent. I was very satisfied with my Loan
Advisor. His knowledge exceeded my expectations.
Trung –
Charleston,
SC
**
I liked the continuous updates and quick resolutions to our
questions. The process was very well defined and executed by people who seemed
to truly care about getting it down right, and quickly, the first time.
James –
Puyallup,
WA
**
My AAXA Loan Advisor and Loan Processor were very professional
and courteous. They closed my loan despite the calendar challenges…Christmas
& New Years. The closing went very smoothly and I would deal with your
company again. Thank you for having such dedicated and professional staff.
Laura –
Waxhaw,
NC
**
I just wanted to thank you for the great service you gave us.
There were a number of things you did that will cause me to contact AAXA again
when I am in need of a mortgage:
- You definitely know your business
- Very courteous and professional
- The facts you gave me were accurate
- You kept me informed of current rates
- You stayed in touch with me during the float time
- You treated me like I was your only customer
- The application process was very easy
- The closing was flawless Thanks again for everything you
did.
I was very impressed.
Bill –
Sylva,
NC
**
Our AAXA Loan Advisor did an excellent job helping us through
this. He is to be commended for his work ethic and his diligence in getting
this loan through. We could not have done it without him.
John –
Benton,
TN
**
I thought the process was the best I have ever done. I
recommended AAXA to my brother who is currently building a house.
Doyle –
Dewey,
AZ
**
I always looked forward to working with our Loan Advisor. He
was always positive and helpful. AAXA did an awesome job! They were always open
for my questions and available any time of the day. Thanks a million to my Loan
Advisor and AAXA!
Stan –
Dumas,
TX
**
I was extremely pleased as how professional and customer
focused my loan officer was. It was pleasure to do business with him.
Sharon –
Woodbury,
MN
**
Our AAXA Loan Advisor fully embraced and delivered on the AAXA
vision/mission statement. He treated me like AAXA’s only customer. Because of
him, I will always seek out AAXA first for my residential lending needs.
Daniel –
Fairfax,
VA
**
Closing went great. Everyone was very impressed that my Loan
Advisor came within $5 of the total amount I needed at closing. Thank you very
much AAXA for the excellent service you provided. I can’t begin to tell you how
much better this experience was than from the one in which I bought my last
house. From start to finish, you made me feel like I was your only client, even
though I am sure you had many more you were dealing with. I will definitely
recommend you in the future to friends and colleagues. Best Regards
Scott –
Richardson,
TX
**
Everything went perfectly at closing. Thanks again for all of
your help. I will certainly recommend your services in the future to friends
and family. Enjoy the upcoming holidays. Sincerely
Chris & Claudia –
St. Louis,
MO
**
Thank you for the great support and guidance every step of the
way. I will recommend AAXA to everyone we know and undoubtedly use you again in
the future. Sincerely
Eileen –
Austin,
TX
**
Our AAXA Loan Advisor has been truly wonderful throughout the
entire process and we greatly thank you for the fantastic quality of service!
We will highly recommend AAXA to any of our friends and family when they are in
the market to buy.
Toby –
Austin,
TX
**
I just want to tell you that I have never had a more pleasant
refinancing experience than I did working with our Loan Advisor from AAXA. He
is the most patient, nice, hard working individual I’ve had the pleasure to
work with in a long time. He answered all my many questions and took time to
make me feel like I was his only client. He is a great asset to AAXA and I will
recommend AAXA to my friends and family.
Debbie –
Kingston Springs,
TN
**
I was amazingly surprised. This is my 4th home mortgage
transaction and the best experience bar none. AAXA has this process down.
Richard –
Chattanooga,
TN
**
This was the quickest and most together loan we have ever
done. Our Loan Advisor was very helpful in helping us choose the type of loan
and making the process very smooth and quick. We actually closed sooner than we
expected. Job well done!
Larry –
Wanchese,
NC
**
The whole process was well done. It was the 1st time I have
felt comfortable and not taken advantage of. AAXA did a great job of putting us
at ease!
Donald –
Eureka,
MO
**
This is my second mortgage transaction through AAXA and it has
been great each time. Our Loan Advisor was very customer focused and helpful
throughout the process.
Michael –
Spring,
TX
**
The goal was achieved. AAXA made me feel like a priority where
my finances were concerned. I definitely plan to contact AAXA again for a
refinance.
Kimberly –
York,
PA
**
AAXA got me the absolute best rate out of four mortgage
companies. I was pleased with the polite efficient attention without being
“fast talked” into anything. Thanks AAXA!
Ronald –
Waterbury,
CT
**
Our AAXA Loan Advisor was very responsive… always available by
phone or email. I have been very satisfied with this experience… extremely
competitive rates and fees drew us to AAXA… honest professionalism kept us. Our
Loan Advisor and Processor were patient, straightforward and excellent
representatives of your business. I highly recommend AAXA.
Joel –
Houston,
TX
**
I discovered AAXA through research, and not through referral
from anyone. As such, I was very skeptical when I initially called. However, I
was lucky to speak to my Loan Advisor and I immediately realized that this
company is real. First impression is everything, and my Loan Advisor was
honest, knowledgeable, courteous, and trustworthy. I felt AAXA had my best
interest at heart and I would recommend AAXA in a heartbeat. Thank You for
making the loan process so easy, streamlined, and efficient. And a special
thanks to my Loan Advisor and Processor. Their help and support is very much
appreciated.
Mohammed –
Charlotte,
NC
**
My Loan Advisor’s and Processor’s professionalism are
impressive! Their attitude and AAXA’s lower mortgage rates make the difference.
I can already feel the realization of your vision for AAXA. Thanks for your
excellent service.
Hongyu –
Yorktown,
VA
**
I have owned and mortgaged at least ten homes over the last
thirty years and can’t remember any mortgage company that provided a better
full service package than AAXA. From paperwork to people, you have it covered.
I appreciate the dedication of your staff.
Peter –
Charlotte,
NC
**
Working with AAXA was a very positive experience. My Loan
Advisor and Processor were very professional – some other large lenders,
surprisingly were not. I would highly recommend AAXA to anybody looking for a
mortgage.
Andrew –
Schofield,
WI
**
I received quotes from several lenders including Bank of
America, ELoan, Countrywide, and Washington Mutual. Although several of these
lenders promised to have the best rates, I was able to get the lowest rate
without paying points from you. .. I also found your service to be superior to
the other lenders I dealt with. After reading our Loan Advisor’s Bio, the
helpful tools you sent me to understand the loan process in laymen terms, and
speaking to you on the phone, I felt the experience was unmatched. Upon closing
on our new home, I can say that this was the smoothest loan process I have ever
experienced. I look forward to working with AAXA again on future loans. I have
also recommended AAXA to a couple of friends that are currently shopping for
new homes.
Jeff –
Carlsbad,
CA
**
I am a real estate investor and dramatic changes in the
mortgage industry have made securing “non-conventional” loans a very daunting
task. My AAXA Loan Advisor was instrumental in helping me secure the funding
needed to acquire my most recent property. His responsiveness and attention to
detail paved the way for a smooth closing… no mistakes or surprises. I highly
recommend the AAXA team for anyone trying to find their way in this new
mortgage environment.
Juan –
Baltimore,
MD
**
I have had many home loans over the course of life and my AAXA
Loan Advisor is by far the most professional I have ever worked with. He was
extremely diligent and helpful during my loan process. During the course of my
loan challenges, my loan officer went above and beyond to solve those issues. I
feel like I received top-notch customer service and the best deal available. I
will recommend my Loan Advisor and AAXA and definitely use their services in
the future.
Jeff –
Sandy,
UT
**
I received outstanding customer service by my AAXA Loan
Advisor- outstanding rate, costs and quick close. I will recommend him and AAXA
to others. The funding available (and rate) at my closing impressed the agents
and the title company.
Don –
Plano,
TX
**
Just a quick note here from a third time AAXA user. The reason
I keep drinking the AAXA Kool-Aid is because of your great staff and especially
the service I received from Cherri Huggins. Thanks to her diligent work we were
able to close on time and at a rate that was better than we originally had
anticipated. Now that really doesn't sound all that remarkable but we threw
every curve at her we could think of and she had solutions......Out in the
boonies, no problem...........A round house, no problem....... This is why
I will always recommend as well as be a customer of AAXA. In recognition of her
hard work I think you should adopt a boxer from her or at least buy her
lunch. Anyway I don't believe this will make the testimonials page but you
have one terrific advisor (but I'm sure you know that) Thanks again,
Jerry –
Marietta,
SC
**
Just wanted to say "thank you" for the excellent work you did
for us on our loan last month. It was refreshing to work with someone that
could explain both detail and reasoning along with addressing timing and cost
issues accurately. Your rates and fees were the best we could find in the
market, plus your follow-up was excellent both before and after the closing.
Thanks again, and if ever needed again, we'll be first to use your services and
will refer others to you!
Douglas –
Huntsville,
UT
**
I want to thank you for your work with our loan. I'm glad it
worked out for you as well in getting it closed by Wednesday. What took Quicken
over a month (and then didn't even turn out to be right), you got done in 6
days and only 4 business days. The settlement statement had fee amounts
jockeyed around because of using a different title company than you are used
to, but the end result was that the overall costs were almost exactly what you
originally gave me. You even covered the $50 additional appraisal fee like you
said you would and didn't try to just throw that in. Your honesty,
professionalism, and integrity will serve you well in the future. I have
already forwarded an email to everyone in my contact list (friends, family, and
clients) to give them your contact info and let them know that you are the one
they should be calling whenever the need arises.
Gregory –
Faribault,
MN
**
From start to finish, we had a wonderful experience with AAXA.
The loan closed on time, with a rate substantially better than any local bank
(even discount brokers). As we discussed, we were a bit wary about trusting
such an important transaction to someone we had never met in person, and to a
company we had found on the internet. We are happy to say that you earned our
confidence in every respect.
Robert & Kim –
Chicago,
IL
**
Thank you so much for all the help you provided in securing my mortgage for the investment property in Boulder that I purchased last month. I was warned about finding a loan on the web, but felt pretty confident after I did some research that AAXA was a legitimate company. I had no idea, however, that I would find such an accessible, friendly, knowledgeable broker such as yourself (Chris Miller). No matter how many home purchases one makes in a lifetime, each scenario is different and stressful. Your patience with my questions along with you quick responses made this process much more pleasant. I will most definitely recommend you to anyone I know looking for a loan. I hope to be shopping for another property again soon and you will be the first person I call!
Patty –
Boulder,
CO
|